⏱️ Response time
We typically reply within 24–48 hours. Include your device and iOS version.
Getting Started
How do I create my first inspection?
Tap the "+" button on the Dashboard. Select an inspection template, fill in client and property information, then start adding findings and photos. It's that simple.
What inspection templates are available?
InspectKit includes 7 pre-built templates:
- Home Inspections
- Building Inspections
- Commercial Property Inspections
- Solar Panel Inspections
- Septic System Inspections
- Land/Lot Inspections
- Vehicle Fleet Inspections
You can also create unlimited custom templates for your specific needs.
Can I customize templates?
Yes. In Settings, you can create custom templates with your own sections and items tailored to your specific inspection workflow.
Photos and Annotations
How do I add photos to inspections?
Tap the camera icon next to any finding. You can take a new photo or select from your photo library. Photos are automatically linked to that finding.
Can I annotate photos?
Yes. After adding a photo, tap to open it and use the annotation tools to draw, highlight, add arrows, and add notes directly on the image.
Where are my photos stored?
Photos are stored locally on your device. If you enable iCloud sync in Settings, they'll be backed up to your iCloud account automatically.
Reports
How do I generate a report?
Open a completed inspection and tap "Generate Report." The app compiles all your findings, photos, and information into a professional PDF.
Can I customize my reports?
Yes. In Settings > Business Profile, add your logo, company colors, signature, and footer text. These appear on all your reports automatically.
How do I share or save reports?
After generating a report, you can:
- Email it directly from the app
- Save to Files
- Share via AirDrop
- Print to PDF
What's included in a report?
Reports include client and property information, all inspection findings organized by section, photos attached to each finding, your business branding and signature, and custom footer text.
Data and Backup
Will my data sync across devices?
Yes, if you enable iCloud sync in Settings. All your inspections, reports, and settings sync to your iCloud account automatically across your iPhone, iPad, and Mac.
What happens if I uninstall the app?
If you enable iCloud sync, your data is preserved in iCloud. Reinstall the app and sign in to recover your data. Without iCloud sync, local data is lost.
Is my data secure?
Yes. Data is stored locally on your device or encrypted in iCloud. We never sell or share your inspection data.
Subscriptions
What's the difference between Free and Pro?
Free: 1 inspection and 1 report. Pro: unlimited inspections and reports plus all features including custom branding and iCloud sync.
How do I upgrade to Pro?
In Settings > Subscription, tap "Upgrade to Pro" and choose Monthly, Yearly, or Lifetime.
Can I cancel my subscription?
Yes. Open Settings > Subscription and manage your subscription through your Apple ID settings or the App Store.
Do I get a refund?
Refunds are handled by Apple's App Store according to their policies, not by us.
Troubleshooting
Photos not appearing in inspections+
Try these steps:
- Check that you granted camera and photo library permissions in Settings
- Ensure you have sufficient storage on your device
- Force close and reopen the app
- Restart your device
Reports not generating+
Try these steps:
- Ensure the inspection has at least one finding
- Check that you have sufficient storage to save the report
- Try again after closing other apps
- Update to the latest version of InspectKit
iCloud sync not working+
Try these steps:
- Ensure iCloud sync is enabled in App Settings
- Check your iCloud account status in device Settings
- Ensure you have sufficient iCloud storage
- Sign out and back into your Apple ID
- Force close and reopen the app
Slow performance+
Try these steps:
- Close other running apps
- Free up device storage
- Disable iCloud sync temporarily
- Force close and reopen the app
- Restart your device
App crashes+
Try these steps:
- Update to the latest version
- Ensure your iOS is up to date
- Delete and reinstall the app
- Check device storage availability
- Restart your device
Voice notes not transcribing+
Try these steps:
- Ensure microphone permission is granted
- Check that your device has internet connection
- Speak clearly and slowly
- Try again with shorter recordings
- Update to the latest app version
Permissions
Why does the app need camera access?
To capture photos directly within the app for your inspections.
Why does the app need microphone access?
To record voice notes while inspecting, which are transcribed and included in your reports.
Why does the app need photo library access?
To let you add existing photos from your device to inspections.
Why does the app need contact access?
To help you quickly add client information without typing.
Getting Help
Performance Tips
For best results:
- Keep your app updated
- Regularly delete old completed inspections you no longer need
- Enable iCloud sync to back up your data
- Ensure sufficient device storage (at least 500 MB free)
- Close other apps before using advanced features
Offline Use
InspectKit can be used offline. However:
- iCloud sync requires internet connection
- Voice note transcription requires internet connection
- All other features work offline
Still need help?
Share your device model, iOS version, and issue description — we'll get back to you within 24–48 hours.
More resources
- InspectKit overview — features and pricing
- Privacy Policy — how your data is handled
- Terms of Service — full terms and conditions