Support & FAQ

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Frequently asked questions

What is ReefDose?+

ReefDose is a professional reef aquarium management app that helps you:

  • Track water parameters (calcium, alkalinity, magnesium, pH, salinity, temperature, and custom)
  • Calculate precise dosing for additives and supplements
  • Schedule and track maintenance tasks with reminders
  • Analyze parameter trends with Apple Charts
  • Manage livestock, expenses, journal, and timeline
  • Sync data across iPhone, iPad, and Mac with iCloud (Pro)
  • Monitor tank health from your Home Screen with widgets (Pro)

It supports 5 languages -- English, Spanish, French, Portuguese, and Japanese -- with live in-session switching.

What's the difference between Free and Pro?+

Free Plan:

  • 1 active tank
  • Unlimited parameter logging
  • Task reminders
  • Dosing calculator (1 product)
  • 7-day trend charts
  • Livestock tracking
  • Journal, timeline, and achievements

Pro Plan:

  • Unlimited tanks and dosing products
  • Full trend history (30d / 3mo / all time)
  • Maintenance and equipment log
  • iCloud sync across devices
  • Home Screen widgets
  • CSV and PDF export
  • Expense tracker
What subscription options are available?+

Three Pro options to fit your needs:

  • Monthly: $2.99/month (auto-renews)
  • Yearly: $29.99/year (~$2.50/month, auto-renews)
  • Lifetime: $49.99 one-time purchase (permanent access, no renewal)

All prices shown in USD. Prices may vary by region and currency. All purchases are processed by Apple.

How do I set up my first tank?+

Setting up is easy:

  1. Open ReefDose and tap the + button to add a tank
  2. Enter your tank name, volume (gallons or liters), and type
  3. Log initial water parameters
  4. Set up task reminders for maintenance and testing
  5. Add your dosing products and livestock inventory
How accurate is the dosing calculator?+

The dosing calculator uses standard reef chemistry formulas with a comprehensive product library. The calculator:

  • Shows a 0 mL result when you are already at target or the product lowers the parameter in the wrong direction
  • Disables "Log Dose" for amounts below 0.05 mL to prevent accidental near-zero logs
  • Predicts stock depletion based on dosing history

Always verify calculations independently. ReefDose aids your decision-making -- it is not a substitute for expertise and caution.

Does ReefDose have iCloud sync?+

Yes! iCloud sync is available with a Pro subscription. When enabled:

  • Your tank data syncs across iPhone, iPad, and Mac
  • Data is encrypted using Apple's CloudKit private database
  • Syncing happens automatically in the background
  • LynxApps does not have access to your synced data

iCloud sync is optional -- you can use ReefDose entirely offline without it.

How do Home Screen widgets work?+

Home Screen widgets (Pro feature) show your tank health at a glance:

  • Select which tank to display in the widget configuration
  • The widget shows your reef health score, key parameters, and upcoming tasks
  • Snapshots update automatically when you log new data in the app

Add widgets by long-pressing your Home Screen and tapping the "+" button.

What languages does ReefDose support?+

ReefDose supports 5 languages with complete UI localization:

  • English
  • Spanish (Espanol)
  • French (Francais)
  • Portuguese (Portugues)
  • Japanese (Nihongo)

You can change the app language at any time in Settings -- no restart required. The language you select is independent of your device language.

Can I export my tank data?+

Yes, Pro subscribers can export data as CSV or PDF files:

  • CSV export includes all sections: tank info, parameter readings, dosing, tasks, livestock, equipment, expenses, and journal
  • PDF export generates a formatted tank report with health summary, parameter sparklines, and all records

Free plan: Export is a Pro feature.

How do I cancel my subscription?+

You can cancel anytime through your Apple ID:

  1. Open Settings
  2. Tap [Your Name] at the top
  3. Select Subscriptions
  4. Find ReefDose
  5. Tap Cancel Subscription

You'll retain Pro access until the end of your current billing period.

What happens to my data if I cancel?+

Your data stays on your device. If you downgrade from Pro to Free:

  • All your tank data is preserved
  • iCloud sync will pause (your local data remains)
  • You will be limited to 1 active tank in the free plan
  • You can re-upgrade anytime to access all your tanks again
Does the app work offline?+

Yes! ReefDose works completely offline. You can:

  • Log parameters without internet
  • Calculate dosing offline
  • Manage tasks and reminders locally

iCloud sync requires internet, but all core features work offline.

What iOS versions are supported?+
  • iOS 18.0 or later (iPhone)
  • iPadOS 18.0 or later (iPad, with sidebar navigation)
  • macOS 15.0 or later (Mac with Apple Silicon)

Troubleshooting

App won't open or crashes

  1. Force-close the app (swipe up from the bottom)
  2. Restart your iPhone
  3. Update iOS in Settings → General → Software Update
  4. Delete and reinstall ReefDose from the App Store

iCloud sync not working

  1. Check your internet connection
  2. Verify iCloud is enabled: Settings → [Your Name] → iCloud
  3. Ensure ReefDose has iCloud permission in iOS Settings
  4. Sign out and back into iCloud if the issue persists

Data not saving

  1. Ensure you have tapped save after logging a reading
  2. Check that your tank is selected at the top of the screen
  3. Force-close the app and reopen
  4. If the issue persists, email support with details

Dosing calculator shows 0 mL

  1. Check that your current parameter value is below target (the product may lower, not raise, the parameter)
  2. Verify your tank volume is correct
  3. Ensure you have selected the correct product and entered a target value above current
  4. A 0 mL result is intentional when you are already at or above target

Widget not updating

  1. Log a new parameter reading -- this triggers a widget snapshot refresh
  2. Long-press the widget and tap "Edit Widget" to confirm the correct tank is selected
  3. Remove and re-add the widget if it still shows stale data

Getting started tips

Still need help?

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Typical response time: 2-3 business days

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