📧 Email support
Questions, bugs, or feature requests -- we read every message.
lynxapps.contact@gmail.com⏱️ Response time
We typically reply within 2-3 business days. Include your iOS version and device model for the fastest response.
🔒 Your data is private
Your pet records stay on your device and in your iCloud. We can't access or recover them remotely.
Furivio is coming soon to the App Store
Leave your email and we'll notify you at launch: lynxapps.contact@gmail.com
Frequently asked questions
What is Furivio?+
Furivio is an app for pet owners. You create a profile for each pet, and Furivio builds a fictional character from its details. You can then:
- Read stories and make comics with the character
- Chat with the character
- Enjoy a daily adventure
- Keep memories, care reminders and a health log in one place
Everything about the character is labelled as entertainment.
Does Furivio read my pet's thoughts?+
No. Furivio never claims to know what a real animal is thinking. The characters, stories and chats are fiction based on the details you enter, and the App labels them that way. Please don't treat them as a real account of your pet's feelings.
Do I need Apple Intelligence?+
Stories, comics, chat replies and daily adventures are written by the AI built into your iPhone, so they need Apple Intelligence. If it isn't available, Furivio tells you and still saves what you entered. Your pet profiles, memories, care items and health log work without it.
What's included in the free version?+
- 1 pet profile
- 3 stories per day
- 1 comic per day
- 30 chat messages per day
- Up to 40 memories
- Care reminders, health log and memorial mode
What does Premium add?+
- Up to 8 pet profiles
- 30 stories per day
- 10 comics per day
- 300 chat messages per day
- An ad-free experience
Premium is available as a monthly subscription, a yearly subscription, or a one-time lifetime purchase. Prices are shown in the App Store.
Is my data synced across my devices?+
Yes. Furivio syncs your content through your private iCloud account, so it appears on your other devices signed in with the same Apple ID. LynxApps cannot access your iCloud data.
How do I add a pet?+
- Open Furivio and start the new pet flow
- Choose the animal type and enter the name, breed, age, traits and favourite things
- Add a photo if you like
- Review the personality Furivio generates, then keep it or try again
How do care reminders work?+
Add a care item with a kind, title, notes and due date, and choose whether it repeats weekly, monthly or yearly. Furivio sends one local notification per item. When you mark an item done, a repeating item moves to its next due date.
Can I export my pet's information?+
Yes. You can export a PDF pet profile, a memory book PDF, or a JSON file of your data. The JSON export does not include photos. Exports are saved where you choose on your device.
What is memorial mode?+
If a pet has passed away, you can mark it as remembered. Chat, daily extras and care reminders pause for that pet, and its memories and stories stay available. You can clear the mark at any time.
How do I delete a pet or erase everything?+
Deleting a pet removes its memories, comics, chats, care items and health entries. Shared stories keep their text but no longer show the pet. To remove everything, use Erase everything in Settings. This removes all records, photos, artwork, reminders, Spotlight entries and widget data from your device. Deletions also sync through iCloud. This cannot be undone.
How do I cancel my subscription?+
- Open Settings on your iPhone
- Tap [Your Name] at the top
- Tap Subscriptions
- Find Furivio and tap it
- Tap Cancel Subscription
You keep Premium access until the end of the current billing period. Your data stays as it is.
Which languages are supported?+
Furivio is available in English, Spanish, German, Brazilian Portuguese, French, Japanese and Korean. You can choose the app language separately from your device language in Settings, or follow the system default.
Troubleshooting
Reminders aren't appearing
- Go to Settings → Notifications → Furivio and make sure notifications are allowed
- Check that "Allow Notifications" is on and the alert style is not set to None
- Open Furivio and check that the reminder is still set
- Restart your iPhone and check again
A story or comic failed to generate
Check that Apple Intelligence is turned on in iPhone Settings and that your device supports it. Your pet's details and notes are kept, so you can try again later. If the problem continues, email us and include your iOS version and device model.
My purchase isn't showing as Premium
Open Furivio, go to the Premium screen, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to buy Premium.
My data isn't syncing to my other device
Check that iCloud is turned on for Furivio in iPhone Settings → [Your Name] → iCloud, and that both devices use the same Apple ID. Sync can take a little while after a change.
Still need help?
Our team reads every message. Include your device model and iOS version for the fastest response.
Contact supportTypical response time: 2-3 business days
More resources
- App overview -- features and pricing
- Privacy Policy -- how your data is handled
- Terms of Service -- terms and conditions