📧 Email support
Questions, feature requests, or bug reports - we read them all.
lynxapps.contact@gmail.com⏱️ Response time
We typically reply within 2–3 business days.
Frequently asked questions
How do I add a medication?+
Tap the plus (+) button on the main screen, then enter the medication's name, form (tablet, capsule, liquid, etc.), dosage, and schedule. You can add your prescribing doctor's details, personal notes, and start and end dates for short-term courses. Save, and it appears in your medication list ready to log.
What dose schedules does PillVault support?+
PillVault supports daily, weekly, interval, and custom schedules, and you can add multiple dose times throughout the day. It also supports tablets, capsules, liquids, drops, sprays, powders, creams, patches, injections, inhalers, and more.
How do dose reminders work?+
When you add or edit a medication, set the times you take each dose. PillVault schedules reminders for each dose time as local notifications on your device. Overdue doses are also shown on the main screen.
How does refill tracking work?+
Enter your current supply for a medication and record refill dates as you go. PillVault estimates your remaining days of supply based on your dosing schedule, shows colour-coded refill status, and reminds you before your supply runs low.
I marked a dose by mistake. Can I undo it?+
Yes. After marking a dose as taken, you can undo it to reverse the entry, which keeps your dose history and adherence statistics accurate.
What is medication adherence and how does PillVault track it?+
Medication adherence is how consistently you take your prescribed medications on schedule. PillVault tracks daily, weekly, and monthly adherence, shows completed and missed doses, builds streaks, and provides a calendar view so you can see patterns at a glance. Premium unlocks advanced analytics and detailed reports.
How do medication reports work?+
PillVault can generate a detailed medication report covering your dose history, adherence analysis, calendar-based patterns, refill status, and medication information. Reports can be exported as a PDF to share with your doctor or caregiver, or as a CSV for your own records. Report generation requires Premium.
Is my medication data private?+
Your medication data is stored on your device. PillVault does not transmit your health information to our servers, and no account is required. Anonymous crash reports and usage events are collected through Google Firebase, and ads in the free version are served by Google. See our Privacy Policy for full details.
Which languages are supported?+
PillVault is available in English, German, Spanish, French, and Portuguese.
How do I restore my Premium purchase on a new device?+
Install PillVault on the new device and sign in to the same Google account that made the original purchase. Premium is linked to that Google Play account. If Premium does not appear, open the app while connected to the internet and wait a moment for Google Play to confirm your purchase.
How do I manage or cancel my subscription?+
Subscriptions are managed through Google Play:
- Open the Google Play Store
- Tap your profile icon (top right)
- Select Payments & subscriptions
- Tap Subscriptions
- Choose PillVault and tap Cancel subscription or change your plan
Refunds are handled by Google in accordance with Google Play policies.
Is PillVault a medical device?+
No. PillVault is a personal medication organisation and tracking tool, not a medical device, and it is not a substitute for professional medical advice. It does not provide medical advice, diagnosis, or treatment recommendations. Always follow the instructions provided by your healthcare professional.
Troubleshooting
I'm not receiving dose or refill reminders
If reminders aren't appearing on your Android device, check the following:
- Open Android Settings → Apps → PillVault → Notifications and make sure notifications are turned on
- Confirm reminders are turned on for each medication inside the app
- Check that Do Not Disturb or a Focus mode isn't silencing PillVault
- Turn off battery optimisation for PillVault (Settings → Apps → PillVault → Battery), so Android doesn't delay reminders
- Make sure your device time and time zone are set correctly
- Restart your phone if reminders still don't appear
The app is slow or won't open
- Force-stop the app (Settings → Apps → PillVault → Force stop) and reopen it
- Restart your phone
- Update Android to the latest version available for your device
- Make sure PillVault is updated to the latest version in Google Play
Premium is not showing after a purchase
- Make sure you are connected to the internet and reopen PillVault
- Check that you are signed in to the Google account used for the purchase (Google Play → profile icon)
- Check Payments & subscriptions in Google Play to confirm the purchase is active
- If it still does not appear, email us with your order details and we will help
Still need help?
Couldn't find your answer? Our team is happy to help with any question, request, or bug report.
Contact supportTypical response time: 2–3 business days
More resources
- PillVault Android overview - features and pricing
- Privacy Policy - how your data is handled
- Terms of Service - terms and conditions
- PillVault for iOS - our iPhone and iPad version